Call for a tech visit for service all out. It should show up in the modem as being connected and getting a IP address. New Post - Tech Support. I just received the new device and when I connect it to my Xfinity modem, the ethernet port flashes orange at the back of the modem and I am unable to see my hub within the portal... any ideas anybody? Powered by Discourse, best viewed with JavaScript enabled. Getting orange light on the internet LED? Welcome to the Xfinity community! Still, getting an orange internet LED? New XFi advanced gateway flashing orange light and can’t find on XFi app. Cookies help us deliver our Services. Yeah, turns out the wiring got messed up in the attic and had to call out someone to replace it. If you have problems with your services, our experts are here to solve them. help. Power cycled. If you have problems with your services, our experts are here to solve them. I've got the same problem that just started today for me. I assume you can’t running anything odd on your browsers like blockers or anything, just have to ask. Please contact the moderators of this subreddit if you have any questions or concerns. They have me power cycle. After that, turn on your modem and then the router. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Learn what the LED lights on your X1 TV box indicate about your device status. Issue 1: Internet Orange Light on Router. Title pretty much. Watch, they will get here and say it's a bad Xfi gateway and they will need to ship a new one that will take another week. But sometimes and with certain hardware it can blink at different rates to show issues. For immediate assistance, check out the Xfinity Assistant. Seems that im stuck on just setting the hubitat up. I tried all of my cable outlets still not working. I have all 3 cables in: Power, Ethernet and Coax. Means it’s not finding signal. Maybe someone else or official support will chime in. Sounds like your coax is not connected to Comcast. Can you attempt to connect another device like a laptop to the Ethernet port on the modem? I assume the Xfinity modem also is your WiFi and Ethernet router for all your devices? Press question mark to learn the rest of the keyboard shortcuts. It should get an IP address which you can try to connect to directly instead of portal.hubitat.com. I even tried to connect to the hubitat portal through my iphone/safari, and it still couldnt discover the hub. Is the orange light on the port top/bottom or left/right side of the port? Every criteria RamBo had I've got- with a brand new HE- EXCEPT my hub hasn't been recognized by portal after hours of crunching. Press question mark to learn the rest of the keyboard shortcuts. Here are the troubleshooting steps to follow: Turn off your modem and Netgear router. Never had a problem with it until the pass day. can you access the modem to see what devices are connected to it? and I am not using any blockers on my web browsers. Press J to jump to the feed. Haven’t seen anyone post about this issue yet, but maybe someone has. Wait for some time. Glad your moving now and welcome to the community! Anyway, that worked, it eventually connected to the hub and now discoverable. Ok, that is a good start to ruling out it may or may not be a faulty hub. I have all 3 cables in: Power, Ethernet and Coax. I am a bot, and this action was performed automatically. Or...it will cost me a fortune for something I didn't even do. I just bought this stuff yesterday so I assume isn’t broken. tried using the same cat7 cable to connect my laptop to the modem, that worked fine, had a green light and internet worked. Plus there should be two lights on either side of the port and good hardware can tell a lot from the lights. Gonna jump in here; this issue whatever it is raised it's head again- only I'm starting to think my hub is faulty. It should give the Hub an IP address via DHCP like everything else. But the ISP modem/router combos can be weird. ... Our community is your official source on Reddit for help with Xfinity services. I've tried resetting it, unplug everything plug back in. i can, but I dont see the hub connected to it. An orange blinking light should mean that the hub is connecting at 10/100 which is what the Ethernet port on the hub is. But sometimes and with certain hardware it can blink at different rates to show issues. If you have questions about your services, we're here to answer them. Plus there should be two lights on either side of the port and good hardware can tell a lot from the lights. I've tried everything I could think of, my brother was on the phone with xfinity support and they couldnt figure out what was wrong with it over the phone. Any help would be appreciated. Been working fine, everyone playing online, listening to music and whatnot, then bam. Thank you for your persisitent... should have done the obvious myself, I guess the orange light at the top left corner of the modem put me of the obvious route. But maybe there is something wrong with the hub or the modem. Did you ever get a resolution for this issue? I did not try to power off the hub, especially given that I only just switched it on. Press J to jump to the feed. Typically an Ethernet port blinks orange when it has a 10/100 connection and green when it has 1000 (1gb). You’ll need a tech, More posts from the Comcast_Xfinity community. 1010 Avenue of the Moon New York, NY 10018 US. In the modem by chance can you see all the DHCP or IP address lease options? +1 628 123 4000 [email protected] Mon–Sat: 8:00AM–6:00PM Sunday: CLOSED By using our Services or clicking I agree, you agree to our use of cookies. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Tried the hub again, and still orange light and no connection. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. But it shouldn’t be overly long. Title pretty much. Yes i did, with my laptop and that worked fine - green light and connected on modem. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. When it resets it holds a solid orange light for about 2 minutes, but it still doesnt work, and then it just starts blinking again. I believe the first time you try to use the hub it needs some extra time to get itself ready. Called tech support. We have made changes to keep employees safe so response and call times may be longer than usual. Now they are sending a tech out but not for a couple of days. If you have questions about your services, we're here to answer them. I can look up the model real quick, but can’t stay up too much longer. I've tried resetting it, unplug everything plug back in. When it resets it holds a solid orange light for about 2 minutes, but it still doesnt work, and then it just starts blinking again. I've tried everything I could think of, my brother was on the phone with xfinity support and they couldnt figure out what was wrong with it over the phone. Our community is your official source on Reddit for help with Xfinity services. Typically an Ethernet port blinks orange when it has a 10/100 connection and green when it has 1000 (1gb). don't know which version you have, but this may help... https://www.xfinity.com/support/articles/xfi-gateway-led-lights, https://forums.xfinity.com/t5/Xfinity-xFi/xFi-XB6/m-p/3175374#M8391. Ok, well the blue light on the hub is a good sign. This way we can see if it hands out an IP address to anything else. Just to make sure something there isn’t set to not allow new devices. If you have questions about your services, we're here to answer them. When I try to connect to my wifi it says its limited, and limited apparently meaning not working at all. Our community is your official source on Reddit for help with Xfinity services.