Daily updates for Weather, Traffic, News, and Entertainment. Service outages can be a result of regularly scheduled maintenance by Shaw for your area as we look to provide a high level of service to our customers. Some Telus customers still without email after five days. She has worries about her neighbours who rely on their home phone in case of emergency. Having issues? Why is there a service (Internet, TV) outage in my area? “So, needless to say, we probably lost a couple thousand dollars today. Get breaking news, weather and traffic stories in your inbox 7 days a week, 24 hours a day. FILE: A Shaw Communications sign at the company's headquarters in Calgary, Wednesday, Jan. 14, 2015. For this reason, we often cannot provide an exact ETA. 5 Online credit offer applies to new customers only and credit offers cannot be combined. Simply put, a service outage is a period of time when services are unavailable for a given region. What is a planned outage?A planned outage is a result of scheduled maintenance that we must complete to perform updates or preventative maintenance to our systems. ©2020 Shaw Communications. Service outages can also be caused by faulty equipment, unscheduled maintenance, power outages or network connectivity issues. How long do service outages typically last?The length of a service outage may vary depending on the type of outage it is. It’s unclear what exactly caused the outage, but Shaw says interruptions may be impacting customer television and home phone services as well. Share. Why is this?This could be a result of changes made by the network, licensing changes, or popularity/demand. Some people living in Surrey and Delta say their service has been down since around 8:30 a.m. Tuesday, and were told it would be restored, “soon.”. Our goal is to have your service up and running as quickly as possible. All rights reserved. shaw is throttling my internet down to 75mbps right now after being told for years that shaw does not throttle speeds. Telus says more than 90 per cent of customers had their accounts restored, but those who didn’t continue to express their frustration online. Please contact us. Dave says his business relies on internet access, and claims the outage cost him money. This is often a result of the decision of the supplier and is not a Shaw decision. Why is there a service (Internet, TV) outage in my area? I understand that I can withdraw my consent at any time. Not clear how widespread problem is, but clients in #SurreyBC say service down since 8:30am and keep getting told it will be restored soon. To see activity for your region please visit our main Service Updates page and click on your region. What causes service outages?Service outages can be a result of regularly scheduled maintenance by Shaw for your area as we look to provide a high level of service to our customers. {* legalAcceptanceAcceptButton *}, {* backButton *} With this in mind, you can use this page to report any Shaw internet or home phone problems today so you can check service status quickly with other users whenever there is a problem. by Marcella Bernardo, Dean Recksiedler and Hana Mae Nassar, Shaw internet customers are the latest to complain about outages in the Lower Mainland, Some customers have been without internet since 8:30 Tuesday morning, Many customers in Surrey and Delta are impacted by the outage. You have activated your account, please feel free to browse our exclusive contests, videos and content. Realtime overview of issues and outages with all kinds of services. An error has occurred while trying to update your details. Live Shaw outage reports and heat map displaying current problems in Edmonton, Canada. There’s no outage listed on Shaw’s website to get updates on. However, it appears the outage stretched into the night, with the last update from the provider showing a “fix” was still in progress on Wednesday morning. Not what you're looking for? {* traditionalSignIn_signInButton *}, {* backButton *} How do I know if this is a planned outage?Planned maintenance is typically done overnight to reduce the impact on our customers. If Shaw Internet TV seems down, find out (LIVE) status on DownStatus.