Press question mark to learn the rest of the keyboard shortcuts. Ofc I can't logout. Sorry its been a while so i dont recall the exact wording or which help menu its under. Emailed 5 times no help so I'm hoping that number works . The reinstall is gonna take a while now. New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. After you’ve confirmed that you have all the items in the order, tap Swipe to Complete and head to the customer. :x I did email though so hopefully it won't take long. Just slide the screen down, and click back on take photo. Same thing happening to me apparently it's a big glitch but I've emailed 4 times and no one has really helped. Turn your phone all the way off and all the way back on and then it will recognize the order even though you turned off your phone and then try to complete it. App won't complete drop-off after taking picture. After leaving it hit me. It's so frustrating!!

Issues Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in … Delete the app and reinstall.

Press question mark to learn the rest of the keyboard shortcuts. I've been diligently checking the Google play store to see when there are updates (there have been a few over the last few days) and updating the app each time (auto update doesn't always "auto update"), but so far still the same results.

It will pop up a notice from fleet at the top saying since the app is off you can’t get orders (blah,blah,blah). Picked up the order, delivered it to the customer. Use your Postmates Prepaid Card to complete the purchase. 4. There's no number for them since I already made the delivery. When I go to the screen where I can tap “delivered” the only thing that’s available is “customer not available”. What is the phone number for fleet support? It won’t let me complete delivery because I’m not at the destination. You can also DM Postmates… Swore I thought I saw something like that, must've been something else I was looking at. If that doesn't help, delete and re-install the app. News and discussion about the delivery company Postmates, Press J to jump to the feed. New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. There used to be an option under a help menu that was something like "can't complete order" and when you select that it gives you an option like cant swipe completed or something like that and then it refreshes it and you can complete the delivery. If that doesn't work call Postmates, but if it comes to that you'll probably have to wait on hold for a LONG time. Anyone else having this issue? ;-; Happened to me,would not let me complete the ID pic and signature. Restart your phone. It worked like a charm. Completing Pick-up and Starting Drop-off. I had 6 deliveries in 2.5 hours during lunch and probably could have done a dozen if I didn't have to call customer support after most orders (most of mine have required the picture.). Press question mark to learn the rest of the keyboard shortcuts.
The app won’t allow the order to continue until a card swipe has been registered. Same issue since last night!

I had a delivery to a TV studio and one of the security guards took the food, but the address was to the inside of the studio that I …
You can also DM Postmates_Help.

Re-open app after it goes away on its own, voila. Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in that screen, which means you can't progress to the next pick up. When this happens on IOS, double tap home button and swipe app away. Turn your phone all the way off and all the way back on and then it will recognize the order even though you turned off your phone and then try to complete it. Does anybody else having same issues? After freaking out, I took a pic of the DL of the person. Then the contact live customer support option says "cannot complete call at this time, try again later."

What the heck?? If that doesn't help, delete and re-install the app.

Restart your phone.