What you can do with your online Account – check your balance, manage      Card payments, check your rewards and view personalised Amex Offers, With your Amex App you can check your balance, manage monthly Card        payments, check your rewards and view personalised Amex Offers, Copyright © 2020 American Express Company. By clicking here you will be transferred to the online Claims pages hosted by AXA Travel Insurance. Brighton The information will be … This includes requests for Braille, large print and customers who are It appears that JavaScript is either disabled or not supported by your web browser. By clicking on the link below, you will access is a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information. Find questions about Payments, Statements & Balance, Account Management, Products & Services, Benefits, Rewards & Offers, Security & Fraud and Travel. www.financial-ombudsman.org.uk. Whilst the majority of complaints are eligible for further investigation by the FOS, it is important that you are aware this does not apply in every instance. We apologise for any delay and thank you for your patience. Please use the below information to identify how to contact the relevant department for your complaint. Call 1-877-255-4334 (Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time) Need to add a new location to your account? If your complaint is eligible for further investigation, the FOS will listen to what you say and will listen to what we say and look at all the facts. JavaScript must be enabled to experience the American Express website and to log in to your account. Our aim is to resolve your complaint as quickly as possible. If you are in any doubt about whether your complaint is eligible for further investigation you should contact the FOS direct for clarification. Update your contact details, register for an Online Account and learn about using JavaScript must be enabled to experience the American Express website and to log in to your account. If our investigations are concluded at this stage we will also provide you with our final written response. Account, membership, merchant or policy number. We will also advise that you may refer your complaint to the Financial Ombudsman Service if applicable. Contact. Manager, Investor Relations. Will my complaint be eligible for investigation by the Financial Ombudsman Service? International Service Centre (including claims): +1 866 410 7359 (toll free), Existing Customers (including claims): 0800 022 4355, Operating hours: Mon – Fri 8am – 8pm, Sat 8am – 5pm, Existing Customers (including claims): 0330 123 1924, Operating hours: Mon – Fri 8.30am – 6pm. What should you do if you wish to make a complaint? For complaints received post the deadline, if you can evidence why you were unable to complain in time, we will consider any exceptional circumstances. If you complained, or used a claims management company/solicitor to complain to us, received on or before the 29th August and we have been able to locate a policy in your name, we will acknowledge this. If they think we have treated you fairly, they will tell you why. What happens when we have completed our investigation? hard of hearing. Operating hours: Mon – Fri 8am – 8pm, Sat 8am – 5pm. What can you do if you are not satisfied with our final response? How do I report my Card lost, stolen, damaged or not received? We aim to resolve your complaint as quickly as possible and would therefore appreciate it if you could provide: If possible we will resolve the matter by the end of three business days following receipt of your complaint, confirming its resolution in writing to you. What happens once we have received your complaint? complaints regarding the sale of PPI policies. Freeze or replace your Card and learn how you are protected against fraud. Understand American Express Membership Rewards®, Understanding changes to your minimum monthly payment. The Secretary's Office. Learn more. To chat with a Customer Care Professional, please click the Chat icon (you must be logged into your Account). We will also provide you with information relating to the Financial Ombudsman Service and their explanatory leaflet if applicable. If they don't think we have treated you fairly, they can make us put things right for you. Phone: 212-640-2000. If this is the case, and you wish to make a complaint, we will do our best to try and resolve the issue. Please note, if your complaint relates to general insurance and pure protection it may take up to 8 weeks from the receipt of your original complaint for us to provide you with our final response. will not adversely affect your relationship with American Express, and will have no impact on your credit history or your ability to get financial products from us in the future. However, there may be times when you feel that our service has fallen below the standard you expect. British Airways American Express Premium Plus Card, Marriott Bonvoy™  American Express® Card, British Airways American Express Corporate Card Plus, British Airways American Express Corporate Card, Operating hours: Monday – Friday 8am – 6pm, Bank Holidays 9am – 5pm, Operating hours: Monday – Friday, 8am – 6pm, Customer support for online travel enquiries, Operating hours: Mon – Fri 9am -5.30pm- Excluding public holidays, Existing Customers/Emergency Assistance: +44 (0)208 865 3111, By clicking here you will be transferred to the Intana website, Operating hours: Mon – Fri 8am – 8pm (excluding bank holidays), Operating hours: Mon – Fri 9am – 5.30pm (excluding bank holidays), By clicking here you will be transferred to the cxLoyalty website, Operating hours: Mon – Fri 8am – 8pm (excluding bank holidays), Sat – Sun 9am – 5pm. The time it takes will depend on how complex your complaint is and how much investigation we have to do. Ready to accept American Express Cards? Call 1-800-268-9824 (24 hours a day, 7 … It appears that JavaScript is either disabled or not supported by your web browser. Global Customer Research and Solutions  Shaival Shah. The information will be used in assessing your insurance claim. However, there may be times when you feel that our service has fallen below the standard you expect. International Money Transfers for Cardmembers, Understand American Express Membership Rewards. We strive to offer means to support the needs of all our customers and International Money Transfers for Cardmembers, Complaint.info@financial-ombudsman.org.uk, FX International Payments Customer Relations, Full details of your complaint and any relevant documentation. Phone: 212-640-5574. Please be assured that checking or making a complaint your PIN. The following is a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information. 1 John Street We will also provide you with information relating to the Financial Ombudsman Service and their explanatory leaflet if applicable. They set a deadline of 29 August 2019 for submitting What happens if we have not resolved your complaint within 35 business days? Learn about American Express® products, insurance services and understand Avios rewards points. make reasonable adjustments to accommodate any special circumstances. For example, we can use Braille and large print. We value the relationship with our Cardmembers. Browse the American Express help centre for answers to your frequently asked questions. American Express, Department 333, 1 John Street , Phone: 0800 917 8047 or +44 (0)1273 696933. Browse the Help Centre for answers to your questions. What happens if we have not resolved your complaint within 15 business days? If 35 business days from receipt of your original complaint our investigations are ongoing and we are not yet able to resolve the matter we will write and inform you to this effect and advise when we anticipate we will be able to respond. If 15 business days from receipt of your original complaint our investigations are ongoing and we are unable to resolve the matter we will write and inform you to this effect and advise when we anticipate we will be able to respond. Operating hours: Available 7am-11pm 7 days a week. Key People/Executives for American Express Complete your insurance claim online. Copyright © 2020 American Express Company, International Money Transfers for Cardmembers. Please note due to the large number of complaints we received which were prompted by the deadline, our response may take longer than usual. New York, NY 10285. They also provide This will present full details of our investigation and confirmation of whether your complaint has been upheld or declined together with any appropriate redress or resolution. 200 Vesey Street. The information will be used in assessing your insurance claim. You can call American Express at (800) 227-4669 toll free number, write an email, fill out a contact form on their website www.americanexpress.com, or write a letter to American Express, P.O.Box 981535, El Paso, Texas, 79998-1535, United States. We pride ourselves on our high quality products and customer service and take your concerns very seriously. If you are unsure who to contact in the first instance please contact the UK Executive Customer Relations Team and they will direct your complaint as appropriate. BN88 1NH How will the Financial Ombudsman Service help you? Further information can also be found here. Department 333 IF YOU ARE STILL NOT HAPPY, IS THERE ANYTHING ELSE YOU CAN DO, If you are not satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS), Telephone: 0800 023 4567 or 0300 123 9 123 and (+44) 20 7964 0500 (from abroad), Email:Complaint.info@financial-ombudsman.org.uk. We can transfer your existing Card with Global Card Transfer. To enable us to do this, please provide your name and contact telephone number, account / membership / merchant / policy number, and full details of your complaint, along with any relevant documentation. We have formal complaints handling procedures in place to ensure that all complaints are handled in a way which is fair and consistent and timely. American Express Department 333 1 John Street Brighton East Sussex BN88 1NH 0800 917 8047 or +44 (0)1273 696933: PAYMENT PROTECTION INSURANCE (PPI) Please note the FCA PPI complaints deadline of 29th August 2019 has passed. Where possible we try to provide information about our complaints service in different formats and adapt the way we communicate with you depending on your needs. Select the Product you have below to help solve your query. JavaScript must be enabled to experience the American Express website and to log in to your account. Learn about our Membership benefits, reward programmes and Amex Offers. East Sussex Phone: 212-640-5574. Telephone: 0800 032 3712, +44 (0)1273 576109 (Mon-Fri 9am-5pm), The Financial Conduct Authority (FCA) is the financial regulatory body in the UK. If this is the case, and you wish to make a complaint, we will do our best to try and resolve the issue.